School of Global Studies
About
학부소개
Hyun-Jeong (Helena) Ban
Ph.D., Assistant Professor
Global Hospitality Management
- FieldService Management, Consumer Behavior, Hospitality & Tourism Management
- E-mailhelenaban@ks.ac.kr
- Phone number051-663-5952
- Education
- Ph.D., Kyungsung University
- M.A., Pukyong National University
- B.A., Youngsan University
- Diploma, International College of Management, Sydney
- Career
- 2020-Present Lecturer, Kyungsung University
- 2019–Present Researcher, Wellness & Tourism Big Data Research Institute
- 2006–2018 Duty Manager, Novotel Ambassador Busan
- 2004–2006 F8B Attendant, Novotel on Darling Harbour, Sydney
- Research(SCI Level)
- Ban, H. J., & Kim, H. S. (2020). Applying the modified health belief model (HBM) to korean medical tourism. International Journal of Environmental Research and Public Health, 17(10), 3646.
- Shadiyar, A., Ban, H. J., & Kim, H. S. (2020). Extracting Key Drivers of Air Passenger’s Experience and Satisfaction through Online Review Analysis. Sustainability, 12(21), 9188.
- Ban, H. J., & Kim, H. S. (2019). Understanding customer experience and satisfaction through airline passengers’ online review. Sustainability, 11(15), 4066.
- Ban, H. J., Choi, H., Choi, E. K., Lee, S., & Kim, H. S. (2019). Investigating key attributes in experience and satisfaction of hotel customer using online review data. Sustainability, 11(23), 6570.
- Research(Scopus Level)
- Kwon, H. J., Ban, H. J., Jun, J. K., & Kim, H. S. (2021). Topic Modeling and Sentiment Analysis of Online Review for Airlines. Information, 12(2), 78.
- Research(KCI Level)
- Mun, J. Y., Ban, H. J., & Kim, H. S. (2020). A study on consumers’ perception of meal=kit: After the spread of Coronavirus infections disease-19 (COVID-19) Culinary Science & Hospitality Research, 26(10), 198-207.
- Ban, H. J., Kim, H. D., & Kim, H. S. (2020). A study on the experience of casino hotel using online review analysis. Culinary Science & Hospitality Research, 26(7), 22-29.
- Kim, Y. J., Ban, H. J., Kim, D. H., & Kim, H. S. (2020). Understanding customer experience of airline lounge using text mining of online review. Culinary Science & Hospitality Research, 26(2), 36-44.
- Ban, H. J., Joung, H. W., & Kim, H. S. (2019). The text mining approach to understand seat comfort experience of airline passengers through online review. Culinary Science & Hospitality Research, 25(9), 38-46.
- Ban, H. J., & Kim, H. S. (2019). A study on the recognition of full service carrier in South Korea through the semantic network analysis of online review. Culinary Science & Hospitality Research, 25(7), 205-215.
- Ban, H. J., & Kim, H. S. (2019). A study on the online review analysis of restaurant recognition in Busan 2: Especially concerning Korean reviews. The Journal of Industrial Innovation, 35(2), 185-202.
- Ban, H. J., & Kim, H. S. (2019). A study on the TripAdvisor review analysis of restaurant recognition in Busan 1: Especially concerning English reviews. Culinary Science & Hospitality Research, 25(4), 1-11.
- Ban, H. J., & Kim, H. S. (2019). Semantic network analysis of hotel package through the big data. Culinary Science & Hospitality Research, 25(2), 110-119.
- Kim, Y. J., Ban, H. J., & Kim, H. S. (2019). An exploratory study on the semantic network analysis of Busan tourism: Using Google web and news. Culinary Science & Hospitality Research, 25(1), 126-134.
- Ban, H. J., & Jun, J. K. (2019). A study on the semantic network analysis of luxury hotel and business hotel through the big data. Culinary Science & Hospitality Research, 25(1), 18-28.